How to Follow Up on a Cleaning Quote (Templates Included)
Updated 2026-11-07 · 5 min read
A cleaning quote can go unanswered because a client is busy, comparing options or still deciding what they need. A short follow-up gives them a chance to ask questions without pressure. The timeline below is a suggested approach, not a guarantee of a booking; respect the client's preferred contact method and any request to stop.
When to follow up
- Same day: send the quote while the walkthrough or phone call is fresh.
- Day 2–3: first follow-up. Short and helpful.
- Day 7: second follow-up, offering a specific date.
- Day 14: a final, friendly close-out message.
After that, stop. Mark the quote as lost and note why if you know. Your win-rate data is useful later.
Template 1 — the gentle check-in (day 2–3)
"Hi Sarah, just checking you received the quote for your home cleaning. Happy to answer any questions or adjust anything — you can accept it online here: [link]."
Template 2 — offer a date (day 7)
"Hi Sarah, I have an opening next Thursday morning if you'd like to get started. The quote is here if you want to take another look: [link]."
Template 3 — the close-out (day 14)
"Hi Sarah, I'll close out your quote for now so I'm not filling your inbox. If you'd like a clean in the future, just reply and I'll update it for you."
Make accepting easy
Include the quote link, service scope and a clear next step. Do not invent availability or urgency. A viewed status means the link was opened, not that the client has agreed to the price.
TidyQuote marks each quote as viewed when the client opens the link and puts a follow-up reminder on your dashboard three days after sending. Messages are sent by you, not automatically. Create a free quoting account or compare Free and Pro quote management plans.
Common follow-up questions
Should I lower the price if the client has not replied?
Not automatically. Ask whether they have questions about the scope or estimate. If their budget is lower, discuss a smaller agreed checklist rather than offering a price that does not cover your costs. Review the house cleaning pricing formula before changing your rate.
When should I stop following up?
Stop immediately if the client asks you to. Otherwise, choose a limited follow-up schedule, send a clear final message, and leave the door open for them to contact you later. Do not treat an opened link as permission for repeated messages.
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